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BA-DTC - How to Communicate with Diplomacy, Tact and Credibility (BA-DTC)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

BA-DTC - How to Communicate with Diplomacy, Tact and Credibility - Managing a successful project involves more than schedules, templates, and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.
The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process. With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere and ultimately manage your project successfully.

Who Should Attend

  • Hear others clearly and respond appropriately when feeling challenged, overwhelmed, or on the spot
  • Gain collaboration when presenting new ideas instead of trying to seize control
  • Have thoughtful and diplomatic interactions in difficult situations

Course Certifications

This course is part of the following Certifications:

Prerequisites

  • There are no prerequisites for this course.

Course Objectives

  • How communicating with diplomacy, tact, and credibility positively impacts the image others have of you
  • Use a style that communicates diplomacy, tact, and credibility
  • Match your communication style with the communication style of others
  • How diplomacy, tact, and credibility can be utilized through good communication skills
  • Remove the roadblocks to effective communication
  • Use the visual, verbal, and vocal components of communication
  • Know-Feel-Do model of communicating
  • Barriers and obstacles to effective listening
  • Use good listening skills to build and improve your image and your ability to communicate with diplomacy, tact, and credibility
  • Practice your listening skills and receive feedback on ways to be a better listener
  • Use diplomacy and tact
  • Five actions that make for credible communication
  • Handle difficult situations with diplomacy, tact, and credibility
  • Create an action plan to utilize your communication skills of diplomacy, tact, and credibility at work

Course Content

1. How Diplomacy, Tact, and Credibility Influence How Others Perceive You
  • How diplomacy, tact, and credibility positively impact image
  • How image impacts self-perception, the perception of others, career credibility, and career success
2. Communication Style Differences: The Insight Inventory®
  • How style impacts the image others have of you
  • Use a style that communicates diplomacy, tact, and credibility
  • Better read others so that you can communicate more effectively
  • Match your communication style with the communication style of others
3. Effective and Powerful Communication Skills
  • How miscommunications are costly to you and to your organization
  • How diplomacy, tact, and credibility can be utilized through good communication skills
  • Remove the roadblocks to effective communication
  • Communication-based components of image
  • How to positively impact the visual, verbal, and vocal components of communication
  • Know-Feel-Do model of communicating
  • Practice good communication skills in order to be a more effective communicator
4. Building Diplomacy, Tact, and Credibility through Effective Listening Skills
  • Why listening is a difficult skill
  • Barriers and obstacles to effective listening
  • How good listening skills build rapport
  • Use good listening skills to build and improve your image, and your ability to communicate with tact, diplomacy, and credibility
  • Practice your listening skills and receive feedback on ways to be a better listener
5. Diplomacy, Tact, and Credibility
  • How to utilize diplomacy and tact
  • Five actions that make for credible communication
  • Handle difficult situations with diplomacy, tact, and credibility
  • Practice your diplomacy, tact, and credibility skills in order to be a more effective communicator
6. Action Plan for Communicating with Diplomacy, Tact, and Credibility
  • Create an action plan to improve your communication skills back at work
  • Receive feedback from a learning buddy on your action plan
  • Sign a contract to follow up with a learning buddy on your progress for implementing key communication skills from this program

Course ID: BA-DTC


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